Service schedule | ELVA DMS 

Service schedule

Your clients wish to feel like kings. Don't make them wait while your service employee finds a free space in the registration journal of works! Use electronic planning scheduler of Elva DMS!

Make sure that all functions necessary for you can be found here and forget about paper registers:

• Electronic, online work planning of service orders;
• Scheduler can be viewed by several people simultaneously;
• Scheduler is convenient to review and it completely ensures service work organization, including planning of rental cars, management of equipment and resource loads;
• Obvious information on service load, received amount of orders, work efficiency of mechanics;
• Control function (possibility to prohibit changing of closing time of a work);
• Planning of mechanics’ absence; dividing of mechanics in group by qualification or specialization;
• Registration of mechanics’ working time – arrival, leaving and absence time; fixing of the actual time of beginning and finishing;
• Change and postpone of service works;
• Reflecting of service work status (started/ready, etc.) in service pages;
• Dates for delivering and receiving of cars and fixing of time in service pages;
• Information on service load, fill percentage, work efficiency of mechanics;
• Review of service realization on works, spare parts, materials, external works;
• Calculation of mechanics’ remuneration based on load indicators;
  Allocation of external services (settlements of accounts with service provider).

Service work is dynamic and its planning is related to various problems. Often the largest difficulties are caused by developing of mechanics load schedule and accounting of fulfilled works. Service Scheduler of Elva DMS will perform all those functions that you are used to but you can forget about notes on the paper and misunderstandings related to that.

Due to the fact that it is easy to acquire knowledge for using of service scheduler then it is most conveniently to be used by mechanics themselves. Firstly service scheduler is filled by the service receiving employee and them by the mechanic. Experience signifies that employees quickly appreciate advantages of the system and that in it turns improves work efficiency that is easily noticeable.

Elva DMS Service Scheduler will help you to ensure high value for client servicing and systematic load of resources.

• Entire information on your clients is located in one data base (it is easy to find client’s data by any parameter); client’s history is formed;
• Service orders are allocated both to a client and a car;
• Work accomplishment time can be simply changed back and forth, as well as long duration work can be stopped in order to start another task and then continue the previous one;
• Long duration service works;
• Service package selection and possibilities for its modification;
• Inventory accounting can be overviewed – all operations are fixed in the system (internal movement of spare parts, issuing, reservation);
• Detailed information can be conveniently acquired (simply by opening client's car card);
• Payment settlements with external service providers (internal referring of accounting).

Good service is the thing that your client wishes!