Service Management for Automotive Industry

Scheduling & Planning for Automotive Industry

The Elva DMS 365 scheduler comes with a colorful layout, through which information on actual status in service workshop can easily be acquired. All planning values can easily be setup, and are inclusive of:

• Customer arriving planning
• Mechanic work starting time
• Finished service orders etc.

The information is viewable in varying colors so that foreman service workshop management can be facilitated.

On the basis of your received service orders, you may conduct online work planning and re-planning. Apart from that, you may even schedule test-drive, rental cars, equipment and a number of other resources. Mechanics can be planned out for the work, or grouped on the basis of their specialization or qualification.

The system also makes it possible for users to acquire statistics on service load (fill percentage), received amount of orders, and mechanic work efficiency. Details on mechanics’ job time registration (mechanic work time stamping) are also available. These include every service task, arrival, leaving and absence time. Records of actual job start and finish time can be viewed.

This functionality additionally enables users to go through an overview of service work status (started/ready, etc., with details on exact timings – for instance, delivery time etc. You may even choose to change work accomplishment time, whereas long duration work can easily be stopped for the initiation of another task, and then go back to carry on with the previous one. Users can post reasons why work has stopped, for example, no spare part in stock etc. The information can then later be viewed and analyzed.

Users are enabled to review service realization for spare parts, works, external works and materials etc. External services, like settlement of accounts with service providers can be allocated as well. You may select service packages and then put them through modifications.

Availability can also be viewed from one place of customer vehicle maintenance booking, to any of the varying service locations of the company. Planning can be conducted for groups of mechanics or any specific mechanic. Long term repairing, or vehicle tuning and/or manufacturing can also be automatically rescheduled.

Auto Repair Time Clock

Time clocking makes it easy to measure repair shop efficiency and to make it more profitable. Register the time mechanic begins, postpones and finishes the job. Use time clocking information to get full reports on shop efficiency, employee productivity and more. Integrations with manufacturer catalogues makes everyday repair shop operations even more convenient.

Easy understandable job lists for technician

It is convenient for a working technician to oversee jobs scheduled for him and the time planned for each job. He can choose from his individual job list (or maintenance work set) or pick a job from a job pool.

Service supervisor can easy oversee all scheduled jobs. He can assign service job to a specific mechanic and mark when the job is being started, stopped and finished.

Standard event registration

Set up standard events – events that are common to all employees and cannot be invoiced to the customer. For example, meetings, trainings, lunch breaks etc. It is easy for employee to select suitable standard event and the system books employee’s scheduler for predefined time. During this time other jobs can’t be assigned to this mechanic.

Job postponement reason registration

It is handy for technician to register the reason why the work has been stopped. Choose from predefined job postponement reasons (e.g. lack of spare parts, end of the working day, etc.) and system registers it.

Workflow and technician performance analysis

Register scheduled jobs and the time technician spends on them. Time clocking gives exact statistics about actual time mechanic has spent on a specific job and allows to measure his productivity. Compare actual time with planned, standard or invoiced time. System registers any time unit that you require.

Get fast and reliable statistics about standard event (such as lunch break, meetings, etc.) or postponement reason impact on repair shop jobs in progress.

Precise wages and bonuses calculation

As the employee clock in at the beginning of the day and checks out at the end of the day, it is easy to precisely calculate wage for each mechanic based on data time clocking functionality provides. Calculate bonuses based on each mechanic’s work productivity. That includes time spent on a specific job, amount of jobs, invoiced amount etc.

Integrated manufacturer catalogues

Integrations with various manufacturer catalogues makes it easier and faster to calculate time needed for service works and to send required reports to the manufacturer.

Accessible from various devices

Time clocking can be used from various devices – mobile devices (phone or tablet), desktop devices (e.g. touchscreen computers or any other computer) and third party bar code scanners.

Vehicle Warranty Management Solution

This functionality is aimed at making it easier to submit vehicle warranty claims to manufacturers. The system allows the user to conveniently use a single service document to manage the service work that has been done. After the work is done, the user can easily identify those tasks to which the warranty applies. These can then be easily placed on a separate service document, then automatically establishing the relevant warranty claim to the factory.

The system shows the service history of the vehicle and the warranties that are in place at the specific moment in time. This includes information about the components of the vehicle to which the warranty applies, as well as the time period for each warranty. The system also stores the standard warranty issued by the manufacturer, as well as any extended warranties that are offered by the dealer or importer.

Management of recall campaigns

Clear management of recall campaigns on the basis of manufacturer instructions, e.g., work codes with standard times or spare parts that are to be used. Information about the recall campaign will allow the system to select the relevant vehicles and inform their owners that they must contact the service facility that does the work that is indicated by the manufacturer.

Warranty claims for service work

This function allows the user to file a warranty claim directly with the manufacturer for work done on an automobile that is under a warranty if the work relates to the manufacturer’s warranty.

Goodwill process management

This function is meant for situations in which the factory helps the client or dealer by agreeing to cover some costs of specific repairs after the expiration of the warranty.

Sale of warranties

The function makes it possible to manage the sale of extended warranties.

Links between the warranty and the vehicle

The system automatically adds warranties from the manufacturer that apply to the specific motor vehicle, allowing the user to manually add extended guarantees. The system pre-defines the set of warranties that will automatically be added to the vehicle when it is sold.

Submission of warranty applications to factories

The function make it possible to submit warranty applications to the factory simultaneously with an order for servicing. The user can add information about the specific problem to the warranty application, focusing on the type of the warranty, the identified problem, the part of the vehicle that is to blame, etc.

Thanks to integration with several manufacturer systems, the user can use a single button to submit the warranty application document to the manufacturer. The information does not have to be transferred manually to a third party system, which means that the Elva DMS 365 system stores full information about warranty work, the type of work that is done and the cost of the work. It also presents information from the manufacturer about affirmation of the cost of warranty work and the amount of the rebate.

Elva DMS 365 warranty management solution gives the following benefits:

• It is easier to track costs that are sought from the factory for warranty work;
• There is quick correlation and analysis of costs supported or not supported by the factory when it comes to warranty work (e.g., if the time actually spent differs from the standard time that is indicated by the factory);
• There is analysis of approved and rejected claims in relation to warranty work, as well as the total number of claims that have been filed;
• The system precisely correlates the number of necessary work hours to do the specific warranty work, analysing it in comparison to work times that are confirmed by the factory;
• The submission of warranty work costs to the factory can be controlled easily;
• Service orders can comfortably be divided up into several parts, and each part can then be processed separately, e.g., adding a payer to each of the parts.